Full-time StudentMay 2024 - Present

I am ready to rejoin the workforce after a 2 year career break.

Software Quality Engineer IIMarch 2021 - November 2023

• Refactored and modernized numerous Front-end React components, improving performance, security, and maintainability.
• Identified and resolved a critical department-wide issue blocking automated ChromeDriver tests, implementing a solution before the problem escalated to department-level concern, demonstrating Agility and preventing 3 to 4 days of Automated Testing downtime.
• Showed Leadership by mentoring Junior Software and Quality Engineers, accelerating their onboarding and development.

Software Engineer IIJanuary 2019 - March 2021

• Expanded browser compatibility for an internal Selenium wrapper, enabling Cross-platform Testing, and demonstration of working software.
• Owned process for shepherding patches into the released branches, making me one of only a handful of people in the whole company with hands on experience with every part of the Software Development Lifecycle at the company.
• Captured and documented critical tribal knowledge, creating extensive onboarding materials for new hires and clarifying new process workflows for existing team members.
• Acted as a key point of contact with the Technical Writing and Validation teams to ensure they had accurate information about patches and releases, preventing about 5 hours of extra work every week, and demonstrating strong communication skills for cross-functional collaboration.

Software Quality Engineer IJune 2016 - January 2019

• Automated Jenkins job execution with custom scripts, streamlining batch processing, saving 20 minutes a week, and reducing the number of points of failure.
• Recognized by peers and mentors for meticulous attention to detail, accuracy, and exceptional problem-solving skills.
• Helped with Test automation effort to convert manual tests into test scripts that produced recordings, providing video evidence of alignment between the Functional Requirements and the software.

QA Specialist in Technical SupportMay 2012 - February 2016

• Helped implement Quality Control processes, to improve case outcomes.
• Managed test lab environments for defect reproduction and root cause analysis.
• Performed low-level network traffic analysis for troubleshooting.
• Conducted exploratory Testing to find hidden defects.
• Created and executed test plans for new product releases.
• Utilized Jira for bug reporting and tracking and data entry.
• Built and maintained test infrastructure to support defect verification.
• Used Excel to track and report on missing and outstanding storage media.

Technical Support Agent

• Handled inbound chats and calls from iTOK subscribers and helped them to troubleshoot technical issues on their home computers.
• Maintained a high level of customer service and met the requested and anticipated customer needs.
• Provided Guidance for newer employees, helping them to become more effective. Quickly became a go to resource for Technical questions.